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How to contact PollenPay
Need help with something? Browse our FAQs or find out how to contact our Customer Support team.
FAQs
Browse our FAQ catalogue to find the exact answer you need.
FAQs
Account Support
For support queries relating to your account, purchases and repayments, please log in and lodge a support case. If your support issue relates to being unable to log in, please use the general support details.
Log In
Support Hours
Our support hours are below. Answers to support queries are not guaranteed outside these times shown.
Monday - Friday:
09:00 - 17:00
Weekends:
Closed
Bank Holidays:
Closed
General support
For general support queries including problems with accessing your account, please contact us at support@pollenpay.com.
Email Support
